Picture this….
… there you are in the laundry room of the Student Union waiting for the tumble-drier to finish shredding your socks and T-shirts. When suddenly you are approached by a random stranger who strikes up a conversation, probably around the speed at which the tumble-drier eats your coins faster than it dries your clothing.
Everything goes fine … and then the stranger hits you with
“… so, what are you doing on Sunday?”
(uh, could be good, heck, I’m a computer scientist, so being asked out is not something that happens very often)
“… a few friends and I are getting together to XXXX ”
for the purpose of this example, it doesn’t matter what XXXX is (no, it wasn’t about drinking cheap Australian beer) — basically what happened, I was being sold to and I didn’t like it. And I didn’t care about the rest of the message and left ….
Sound familiar? Of course it does. Nobody really likes being sold to.
And, unfortunately, it also means that you are hurting your profits.
Here’s why:
Everytime you shut yourself off to “being sold to”, you stop learning. And that’s a big mistake. Instead, what you could consider doing (if you really wanted to improve your sales skills, and you do, don’t you?), is to fully engage and take note of everthing they do!
Learn how they do it, what sales techniques they are using, how they build rapport instantly (the laundry person had me from the start, and only blew it when he hit on XXXX which wasn’t my cup of tea — at all. Had they asked me how I felt about XXXX, the outcome could have been very different)
Try to figure out WHY they are using certain techniques, WHEN they’re using them and HOW they’re applying them.
Yes, you could argue that you don’t really want to learn from someone who clearly tried to “sell (to) you”. But, remember: there will be plenty of people who do want to hear that exact same message.
So, if you bump into an exquisit sales-person, whether they are selling to you or not (if they’re not, then that’s just you thinking they’re not, because you are actually interested in what they have to offer, see paragraph above), pay attention, take notes and learn.
If you are interested in learning from outstanding sales-people (watch out, are you being sold to right now?…;-), check out Christopher Howard
http://www.christopherhoward.com/
They do a free 3 day seminar where you learn how to break through ’stuff’ that is holding you back.
And of course, as the whole thing is for free, they will offer you the opportunity to purchase some of their products. Btw, I am only suggesting you check it out for 2 reasons: I have been to their seminars (and spent lots and lots of money with them afterwards, and yes, it’s all been very worthwhile), so I’m happy recommending them and b) their sales pitch is exquisit!
So, If you want to learn about selling, go check them out (and don’t blame me for becoming an exquisit sales person yourself). The best thing is that they are very upfront about it, they tell you at the start that they are giving you great free content and that they can do it because they will sell something to those who are interested.
going back to the laundry, yes, even that little pitch in the laundry room cost me. I left in a hurry. Including leaving at least one lonely sock behind… If only all lessons in life only cost a single sock….
Veit











June 30th, 2008 at 7:31 pm
I am self-employed myself and I sell soy candles. I do not believe in a hard sell approach and I do quite well without annoying my customers. I offer my services in a non-offensive manner and I get better results.
July 1st, 2008 at 3:44 am
I think that’s a good point. Its amazing the things you can learn from if you just open yourself up to it. I remember driving through the Starbucks drive-thru and leaving a tip in the tip jar when it occurred to me — Why am I tipping this guy? It was because he made me feel like I was a friend and you want to do things for your friends. The guy probably could have sold me almost anything, but luckily for me I got away just a couple of dollars shorter and a bit of knowledge richer.
July 1st, 2008 at 5:36 pm
I never thought of it the way you say it. When I was in college one of my professors used to say. You will always learn from other people. You will either learn what to do or what not to do. Your article says the same thing. I am going to stop pushing people away and start listening to what they say, how they say it, and what I can learn from the interaction. Thank you.
July 2nd, 2008 at 2:14 am
You raise an interesting point. I personally hate being sold to. I’m always the first one to cut someone off, as politely as possible, and return to whatever I was doing. I never thought about using it as an opportunity to learn more about my own technique.
July 5th, 2008 at 7:47 am
I am self employed.I worked in retail for many years .And I learned alot about charm.Yes it takes it to sell to people and not being pushy or agressive.
July 16th, 2008 at 2:46 pm
I have learned that by recognizing your customer in a friendly polite manner and letting them know if he or she needs help to let you know. There are some who love to have interaction in what ever conversation in common allows sales; even a kind suggestion of assiting if the person is local and needs that extra dollar to complete the sale. I gave a complete stranger two dollars to allow her perchase NS she returned within the week with flowers, water and my two dollars as well bought another hundred dollar item. Peopel who are buying are looking to be pampered to even if this means a smile and if I can help you and walking away—- and it is all about making the sale is it not and having them return that keeps the profits coming in. This also allows word of mouth about there experience in your business.